Privacy Policy

Enhanced Security Services ("ESS", "we", "us", "our") is the data controller for personal data collected through this website and through our enquiry channels. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you contact us or request a quote we may collect:

• Your name and company name;
• Contact details such as email address and phone number;
• The site postcode or location you want to protect;
• The service you are interested in and details of your enquiry;
• Technical information such as IP address, browser type and pages visited.

We process your personal data to:

• Respond to your enquiry and provide a tailored quotation;
• Deliver, manage and improve the services you request;
• Maintain accurate records and meet our legal and regulatory obligations;
• Keep our website secure and prevent misuse.

We rely on the following lawful bases under UK GDPR: (a) your consent, where you submit an enquiry; (b) the performance of a contract, where you become a customer; (c) our legitimate interests in operating, securing and growing our business; and (d) compliance with legal obligations.

We do not sell your personal data. We may share it with trusted partners who help us deliver our services (for example, partner security providers, IT and hosting providers) under appropriate contractual safeguards, or where required by law.

We keep personal data only for as long as is necessary to fulfil the purposes set out above, to comply with our legal obligations, or to resolve disputes. Enquiries that do not become customers are typically deleted within 24 months.

Under UK GDPR you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request erasure of your data, where applicable;
• Object to or restrict our processing;
• Withdraw consent at any time;
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses a small number of cookies to ensure it works correctly and to help us understand how visitors use it. You can control or disable cookies through your browser settings.

We use appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure.

We may update this policy from time to time. The latest version will always be available on this page.

For any privacy-related questions, or to exercise your rights, please contact us at inf@ehancedsecurityservices.co.uk or call 0330 043 7337.